Customer Service and Sales
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Overview
Subject area
BTT
Catalog Number
212
Course Title
Customer Service and Sales
Department(s)
Description
This is the capstone course. The course focuses on customer service and sales in the hospitality industry. Students focus on techniques that enhance sales and create loyal customers. Students will prepare a comprehensive, industry-based research project. The project requires students to connect with industry professionals, as well as conduct scholarly research, to address a current hospitality customer service issue.
Typically Offered
Fall, Spring
Academic Career
Undergraduate LaGuardia CC
Liberal Arts
No
Credits
Minimum Units
3
Maximum Units
3
Academic Progress Units
3
Repeat For Credit
No
Components
Name
Lecture
Hours
3
Requisites
034267